This month, we want to hear from you about your favorite product tip/trick that you use to make your work life easier and more productive. Maybe you have a shortcut that saves you time, a feature that enhances your workflow, or a creative way to use our products that others might not know about. Whatever it is, we would…
I was wondering if Appeals and Efforts can be imported into Altru?
Is anyone using Altru for your media outreach? For instance… Do you house your media contacts in Altru? Tag them with beats, etc…? Export lists for press releases? Or even send email directly from Altru to media? We currently house our media list in our email client, which has limitations. Altru seems like it could work as…
Where can I see the answers a donor selected on their web form?
Hello Friends! For those organizations and institutions that require members register/sign in to access their Member Admissions and Member Discounted Guest Admissions, can you share the copy/language you have online instructing those constituents to go through the sign in process?
We are having issues using the cash management feature. Our bank does not use the QIF format but has others available. An article in the knowledge base says the FENXT/ FE7 can accept QIF, OFX, QFX, and BAI.TXT files. Then another article only mentions QIF files. When we try the OFX file it gives error saying not supported.…
Is anyone currently using memberships to offer an “adoption” program? I would like to see examples of how and if you are not using memberships, what are you using? We currently have recurring gifts set up and it goes towards “adoption revenue”. The only way to track the animal is through Attributes and querying on this…
Hello All! Recently we upgraded a constituent's membership. While going through the process Altru never asked for any form a payment. It just automatically processed it. We thought that the patron had perhaps set their annual payment on auto renew and Altru just charged their card. Turns out, it did not. Upon further…
Hello, I am curious how people handle the fact that you cannot refund a sales order twice. We run into issues with this with our studio classes. Sometimes a student will forget to sign in to get their refund. The obvious solution to this is to give them a partial refund. However, if the class is cancelled, we are unable to…
Hi, I just received this email from Blackbaud. Can anyone translate what this means for me and/or tell me if this even pertains to Altru users? Thanks! Tamara "As part of Blackbaud’s commitment to your success, we keep abreast of industry best practices and wanted to make you aware of upcoming email authentication best…
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