I am having trouble fine tuning my query and export for our renewal donor pledge forms. I need the following information for the merge document: * Constituent ID * Branch Affiliation * Name * Preferred First Name * Organization Contact Name (if applicable) * Contact Phone Number (if applicable) * Address * Email * Phone…
Hi everyone, We are in the beginning phases of our Altru implementation and are well-known in our community for providing school group field trips. In our busiest times of the school year, we can handle anywhere between 2 and 6 schools (and their subgroups) all moving around the different locations of our building for…
Is there a way to run a Group Reservation Query that would show each reservation as one row in the spreadsheet with the different price types in different columns? Right now if a Group Sales reservation has 3 different price types, it shows as 3 rows in the spreadsheet for 1 reservation. I can use the SUM function to make…
Payment Terminals are currently E2EE (end to end encrypted); our parent organization requires we are Peer to Peer Encrypted (P2PE). Because of this, we cannot use BB Payment Services for walk-up payments although we'd prefer to. Please add P2PE to the hardware roadmap.
We have a link on our website to schedule birthday parties and every 30 days the Altru link changes and our website link stops working. I didn't set up the event in Altru but I'm told it's set up as a recurring event and this is just something no one has been able to solve. Is there a way to have a link to sign up for…
Hi there, just curious to see how others are tracking donors' interests in Altru. We are a botanic garden with donors who have diverse areas of interest – could be art, education, sustainability, etc. – and are not currently tracking these interests in Altru. It would be wonderful to pull a report of all donors who have an…
Hi there all! I was wondering if anyone would be willing to share their processes for physical membership card printing? Currently, our organization uses letter paper with inset plastic cards, but we are looking to move forward with an alternate physical card as these require special paper, a special printer, and are not…
Hello! I am a new volunteer working in the gift store at a local non-profit. This is my frustration when scanning merchandise and I cannot figure out how to fix it. I click on “Merchandise” then scan the items. If I am scanning more than two of the same items, it brings me back to Merchandise and I have to click on it…
I need to run a query on Fund Advisors that will produce the addresses and email addresses. In a Fund query you cannot query addresses or email addresses. In a constituent query the query is always incorrect with duplicates. If I create a static query on the constituent query some of the data is not pulling over once…
Hi All. Last week was our first week using all NXT online donation forms. Still getting over some of the speed bumps, but my main question is concerning daily reconciliation. (Especially since we are at month end.) Using OLX, we were able to match our internal REC REPORTS with a daily BBMS total and send the reports to our…
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