Hi does anyone know of a good course or instructions on how to learn the reporting tab on NXT. I want to show my coworkers how to use it to get numbers and certain reports done, but it does not seem to be pulling the correct numbers. For example, I have a gift that is split between two events, however NXT is attributing…
Hi friends! what is everyones standard practice for grants and tracking them in Blackbaud as far as applications, responses and etc. I want to make sure that we are using the best options for grants.
Does anyone know or have a good method for pulling total giving for a couple (aka the household). I was told by support that a method does not exist currently but am curious if anyone has a shortcut or tip that may help. I typically need this for annual reports and such!
My company wants to start gathering constituent pronouns to help us with marketing and retention. Does anyone have a standard practice for pronouns or how to track that in Raiser's Edge? Is there somewhere in their record that makes sense to add it there?
When I press Merge to download my membership renewal letter, I get the following message: The file could not be downloaded. Error deleting temp directory: Access to the path 'C:\\Windows\\TEMP\\MembershipRenewals' is denied. I was able to download the output just fine. I'm also on a Mac so I don't even have a \\Windows…
We are new to Altru as of this year and are searching for a gift card (or gift certificate) vendor. So, I'm wondering who everyone is using to sell and redeem gift cards! Send me your favorites. :)
Happy Friday ALL! Our organization has traditionally used OLX for all of our online donation forms. Unfortunately, during our last online fundraiser, we experienced problems with Google’s reCAPTCHA which has forced us to shift in another direction. For our upcoming online fundraiser, we are using all NXT forms. Since this…
After completing an online order, guests receive an email acknowledgement which is documented on the Constituent Record's “Communication” tab. A program with a custom acknowledgement letter creates an “Online Confirmation” entry with the Details “Microsite Program Acknowledgement $(eventid)” (showing the actual event id).…
Hi all - is anyone else having this issue? When we go to email receipts or tickets to guests, the following error message pops up: The general purpose process is disabled. Please enable this process prior to submitting general purpose email jobs. I searched Knowledgebase and unfortunately, the solutions are not for Altru.…
Is there a way to attach a fee to a “reschedule ticket” action? If not, how does your org handle this process? Ideally the “fee” would be automatic, but given I can't find any documentation about an “exchange fee” or “reschedule ticket fee”. The current thought is to create two ticket prices for a given event, “normal” and…
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