We are new to Altru as of this year and are searching for a gift card (or gift certificate) vendor. So, I'm wondering who everyone is using to sell and redeem gift cards! Send me your favorites. :)
Happy Friday ALL! Our organization has traditionally used OLX for all of our online donation forms. Unfortunately, during our last online fundraiser, we experienced problems with Google’s reCAPTCHA which has forced us to shift in another direction. For our upcoming online fundraiser, we are using all NXT forms. Since this…
After completing an online order, guests receive an email acknowledgement which is documented on the Constituent Record's “Communication” tab. A program with a custom acknowledgement letter creates an “Online Confirmation” entry with the Details “Microsite Program Acknowledgement $(eventid)” (showing the actual event id).…
Hi all - is anyone else having this issue? When we go to email receipts or tickets to guests, the following error message pops up: The general purpose process is disabled. Please enable this process prior to submitting general purpose email jobs. I searched Knowledgebase and unfortunately, the solutions are not for Altru.…
Is there a way to attach a fee to a “reschedule ticket” action? If not, how does your org handle this process? Ideally the “fee” would be automatic, but given I can't find any documentation about an “exchange fee” or “reschedule ticket fee”. The current thought is to create two ticket prices for a given event, “normal” and…
We're in the process of changing banks, what is the process to do this in Altru?
There appears to be a bug in Altru where if someone signs up for a multi-day Pre-registered Program Event Package (almost all of our classes) using Online Sales, the sales order ends up in Unresolved Sales Orders, and if there are any fees attached the sales order (we use fees for class Materials Fees), the fees are…
I'd like to connect with others using the membership module - preferably zoos or those with a high volume of membership sales and using an import tool. THANKS!! Cheri
Is there a way to soft credit someone for event registration? For example if John is coming to the event, but his employer, Google, is paying for his ticket, is there any way to see on John's record that Google paid for his ticket on the Revenue History tab?
Hi, I'm thinking of using a promotion giving extra membership months. I'm wondering how many months extra you have given and have you tested the success of offers for say one extra month versus two or three? How long was the offer in effect? This could be a flash sale for say a week or it could be available for a longer…
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