Unable to Email Receipts/Tickets?

Jess Munroe

Hi all - is anyone else having this issue? When we go to email receipts or tickets to guests, the following error message pops up: The general purpose process is disabled. Please enable this process prior to submitting general purpose email jobs.

I searched Knowledgebase and unfortunately, the solutions are not for Altru. Any ideas how to fix this? TIA!

Claire McCann

@Jess Munroe
Yep. We had this same problem today. If you go to Administration>Email Services it will show the scheduled email processes are disabled. Go below that and enable all the email processing jobs. And that should correct the issue.

Jess Munroe

@Jess Munroe:

Hi all - is anyone else having this issue? When we go to email receipts or tickets to guests, the following error message pops up: The general purpose process is disabled. Please enable this process prior to submitting general purpose email jobs.

I searched Knowledgebase and unfortunately, the solutions are not for Altru. Any ideas how to fix this? TIA!

Disregard! This issue has been resolved

Dannielle Buchy

@Claire McCann
We had this same issue. Does anyone know why they became disabled all of a sudden?

Bridget Brennan

@Dannielle Buchy
According to support: "It looks like this was related to an Incident this past Friday, after our engineers were able to fixed the issue, as a side effect (unexpectedly) the email services got disabled".

Margaret Robinson

@Claire McCann
Thanks very much for supplying the repair steps! I'm kind of miffed that we still haven't gotten anything from Blackbaud themselves.

Did you need to re-send all the acknowledgements and other emails that were blocked during the downtime, or were they eventually generated by the system?

Claire McCann

@Margaret Robinson
I don't think the emails were eventually generated but we didn't wait very long to determine if they would be. We just went ahead and resent.

Margaret Robinson

@Claire McCann
Thanks for the update! Nothing has popped through on our subscribed alerts account, but since most email services are currently auto-filtering our acknowledgement messages as junk, I still wanted to check, if possible. (BB and our network security team have been investigating that issue for a couple weeks now, but I don't want to worsen it with duplicates in the meantime.)

Lisa Saneda

@Jess Munroe I have a feeling Altru did an update and got something wrong for us all. We had the same experience. All of our permissions were set off. Here's how to correct:

1. Knowledgebase
2. Article
3. 116443

Error: The general purpose process is disabled. Please enable this process prior to submitting general purpose email jobs. - when attempting to send an email receipt in Daily Sales

When I enter a daily admission sale and I enter an email address and email receipt, I receive an error message - The general purpose process is disabled. Please enable this process prior to submitting general purpose email jobs.

Answer:

1. Go to the Administration tab and click Email Services in the Configuration section
2. Select the Email Processes tab
3. In the Email Processing Jobs section, click the drop-down next to General Purpose Email Poll
4. Click Enable

Note: You will need either the Email Services Administrator or Email Services User system role to be able to make this change.