Hello! I am a User Experience Researcher here at Blackbaud. We are conducting a usability test on some of our software products for specific tasks. What this means is if you participate, we'll ask you to try completing some tasks in the software using fictional data to help us identify areas to improve the usability for…
Hello! My museum has been using Altru for a few years now for membership, general ticket sales, group sales and online ticketing. We are thinking about switching our store over to using Altru for Merchandise sales. What can you tell us about your experience with Altru Merchandise Functions. Tips to know ahead of time?…
I cannot load altru at all. It's up on my coworker's computer, but even she is having connection issues. I checked the Blackbaud status page and it says all systems operational, but I am unable to load the page. Is anyone else having this issue? Error Page
Have any of you been using Xtrulink in Altru? We are considering it and just wanted to hear what others thoughts are on the product?
Good afternoon! We are new to Altru and are looking to see what the best practice might be for handling University records in Altru. Example: We currently have the following orgs that came over from during our conversion: Western Michigan University WMU College of Aviation WMU School of Medicine WMU Department of Theatre ……
Hi brilliant RE and FE users - and I know there are many of you out there, We have switched from RE/FE to RE/FE NXT and in doing so we are reviewing all our processes. Does anyone have a defined process for adjusting deferred gifts between RE and FE? Our process as it stands always causes issues or concerns with reporting…
We have 3 buildings on our campus that have ticketed experiences guest can get into. One ticket can get them into all 3 buildings. Does anyone else have a similar system at their museum? If so, how do you track attendance? Do you track attendance at all locations? We would like to be able to scan a barcode at each location…
How does your organization record and track different revenue types coming from foundations, corporations, governments, and individuals? Do you use Revenue Categories, Constituency, Constituent Attributes, Constituent Smart Field, OR something else?
Is there a way to turn on a display of tickets remaining, especially if a program is close to selling out? If there is a way to do this, is it possible to be selective about which programs have this display? I ask as I would like to make it easier for parents registering for summer camps to coordinate which camps have…
After loads of problems with the older P400 terminals, they were eventually replaced with BBPOS WISEPOS e payment terminals. These have been OK in general, but frequently Altru will not connect to one or the other terminal, or to both, without the terminal being rebooted, sometimes two or three times. Needless to say this…
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