We're using Epson TM-T88V printers, which are are listed among the recommended models compatible with Altru. Despite this, all itemizes sales/refund receipts are currently taking upwards of a minute to print. The same printers were used successfully for almost a decade with our previous ticketing system, printing instantly…
I wonder what others do. We are looking into setting up a ‘welcome to our charity’ automated email to go out to anyone who has a first time donation added to their record. HOWEVER, some of the team have concerns about event attendees - so when they pay for their ticket, it automatically makes them a donor but we would…
I am looking for a better way to track what constituents have been members of different committees (gala, board, etc.) by year involved. Previously each was listed as a constituency but we run into not being able to track various years, especially when they are continual years. How do you handle this and does anyone have a…
I need to pull a list of lapse donors that will also contain their emails and phone numbers so the list can be split among my team. What's the best way to set that up?
My colleague does not seem to have the same access to Altru offerings that I do, even though the system administrator gave her the exact same permissions--which is most of them. For example, she can't access the chat. And she does not see results from looking at a constituent's revenue history, even when the settings are…
When I create an Audit Document for the NXT gift receipt in a gift receipt series the pdf is one line of generic text thanking the donor for their gift. The only other info is the name and address of the donor. There is no gift information. Does anyone know where I can edit a template, or shouldn't the audit doc be the…
Does anyone have a good way to import bounces from constant contact?
Hello, Everyone. Is there a way to globally delete constituents/participants in an event?
I run the museum's shop and use Altru for retail sales and inventory management. I've noticed that a handful of items I've created will return an error if I try to edit the item's title (ie, rename them). The error returned is “Parameter not valid” and it is persistent for those few items across multiple sessions and…
I book the revenue by looking at the disbursement report and the total revenue report. Currently I run the total revenue report and it lumps all the revenue from the different payment methods (cash checks and credit cards) into one report. I would like to filter it so that it does not include checks but just gives me just…
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