We are getting ready to make the switch but I am curious to what others think of this. Did your company do it or did you get the Blackbaud team to do it? How did the transition go? Were there any glitches or was it a smooth action? To meet the ongoing shifts in regulatory and Payment Card Industry (PCI) compliance…
Good morning! Our User Experience Research Intern is running a research project this summer to understand how fundraising programs operate at diverse types of nonprofit organizations. She will have sessions open for the next several weeks (end of June through mid-July or so). If you're interested in participating, please…
Hi We currently use GoCardless for Direct Debits which are set up via an Etapestry DIY form on our website. Not all our supporters can access this so we want to produce paper based Direct Debit forms for people to complete send back to us and for us to then enter onto Etapestry and autoprocess from that point onwards. Is…
Has anyone figured out a workaround so that donor's cover the actual fee of their credit card? In a previous role I used SmartDONORCOVER with Online Express Forms within RE. The 3.5% Amex default for the DIY Form donor cover makes me sad. I would prefer they defaulted to Visa/MC so at least we would get most covered if…
Here is my SPF record: v=spf1 include:_spf.google.com include:outboundmail.blackbaud.net include:ne16.com ~all Per eTapestry documentation: https://docs.blackbaud.com/email-resource-center/overview/client/sender-authentication/spf It includes outboundmail.blackbaud.net (Basic Mass Email) & ne16.com (eTapestry Advanced…
Blackbaud Product Update Briefings start this week and run through May 2nd. They showcase recent innovations and preview future plans including many features and functionality sourced from community member ideas. We’d love to hear about what you’ve learned, what you are most excited about, or any other feedback you have…
I would like to set up an auto report to run from January to the end of the prior to the current month each month and receive it on the 4th of the current month.
Hello to anyone who can help: We are a non-profit with roughly 2,500 donors. Over the last 7 years, various development personnel have been manually keying in all of our donations to eTapestry. We have a second donor database for online giving through our community foundation, and that database has never been merged into…
My HQ support is working with BB support on the DKIM issue, but they can't seem to speak the same language. Can someone whose organization uses Google for their organization's mail provide me with the DKIM record that worked for your organization, so that I can send it to both my HQ and BB to help figure this out? I…
I have a query with a data return of accounts. I run the Standard Report Account List and get the campers but there is no where to “Create a Custom Query” on the lower right. Any help is appreciated so I don't have to do it myself
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