Get excited...the Blackbaud Product Update Briefings are happening this week! Our Product Update Briefings showcase recent innovations and preview future plans, including many features and functionality sourced from community member ideas. Register today for the Product Update Briefings and after you watch them we’d love…
Hello! I serve as the eTapestry Product Manager here at Blackbaud and we're looking for a few volunteers to test out Multi-Factor Authentication (MFA) on their Blackbaud ID (BBID) username and password. If you volunteer, then the week of 11/6/2023, we will enable MFA for your eTapestry account and any user that attempts to…
So, I am trying to create a new email to go out to our constituents, when I go to send a preview to myself, I get an error <jimmydan.conners@msj.edu>: host oc2smtpvip.blackbaud.com[10.4.116.140] said: 554 5.7.1 <jimmydan06@gmail.com>: Sender address rejected: Access denied (in reply to RCPT TO command) I have tried 3…
Hi, I am working on improving alignment and data entry procedures for our fundraising and accounting processes. My goal is to streamline record keeping, limit double entry, and improve reporting alignment between two separate systems: Blackbaud eTapestry as our development CRM, and Quickbooks as our accounting software.…
Hi all, I am working on pulling a gift report for all the gifts that have been entered in the last month excluding recurring payroll deductions. Unfortunately, it seems to be pulling a handful of those into my report… I believe I found the problem, when the gift was entered it was marked as a “one-time gift”, but it is…
Hello, I'm new to eTapestry and have been trying to add an option to my event registration page for people to select meal options. How can I capture what each guest wants for a meal? How can I add Guest Name 1, meal choice; Guest name 2, meal choice, etc? We have 3 meal choices. Support hasn't been able to help me so I…
Hello, to follow best practice principles, we would like to split our 'once a year appeal' into 'Christmas appeal' and 'Tax appeal' so our donors can choose to donate at Christmas only should they choose to (currently our ‘once a year’ appeal' implies tax appeal only). Does anyone know how much work is involved to set this…
Hello! I am a User Experience Researcher here at Blackbaud. We are conducting a usability test on some of our software products for specific tasks. What this means is if you participate, we'll ask you to try completing some tasks in the software using fictional data to help us identify areas to improve the usability for…
Does anyone out there successfully use eTapestry DIY Forms for event registration? From what I can tell, it's lacking some important functionality, like being able to set a max number of tickets for my event. Wondering if anyone's found a good way to deal with this. Thanks!
Hi! Is there a way to edit the email list for Announcements under Communications? The organization I work for uses Announcements to send out a weekly email newsletter. Lately, we've had some subscribers reach out to let us know that they haven't been receiving our emails in their primary inboxes or their spam folders. I've…
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