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Need Constituent Export with Creation Time
I need to export selected data fields, including the Creation Time of the record. Ideally, I'd also like to include Created By, Modification Time, and Last Modified By fields as well. I expected I could choose these system fields when setting up a mail merge to download a CSV based on my query/group, but those fields…
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Logos not displaying properly on TR nav bar
Hello! We are about ready to publish this year's event. We did a run-through and noticed the logos at the top of each page are not displaying correctly. Wondering if this is a browser issue? As a clue, last year's site, from which this one was copied, includes the same design and the logos display correctly. Is there an…
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On the SPF part of that new DMARC thing...
With the upcoming/more aggressive DMARC requirements from google/yahoo, I'd like to check something. As far as I can tell, Luminate was built in such a way that it'll always fail half the equation, right? Check this out in the email resource center: “As an email service provider (ESP), the return-path in Blackbaud’s email…
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One-Click Unsubscribe (Google & Yahoo DMARC Requirements February 2024)
Hello, Google and Yahoo are enforcing their DMARC requirements beginning in February 2024. One of their requirements is a one-click unsubscribe. How can we add a one-click unsubscribe to our Luminate Online stationery / email messages? We're already using the standard unsubscribe link. Google's DMARC statement (full link)…
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Survey on PageBuilder page not submitting
Hello! Could anyone help me figure out why this survey isn't taking me to the assigned confirmation page? When I submit, it just reloads the page which means there is an error I cannot find. I've copied and updated everything I can from last year and combed through the code line by line comparing to be sure I didn't miss…
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Disconnecting RELO
Hello! Has anyone had the experience of disconnecting RELO, the plugin that downloads updates from Luminate into Raiser's Edge? And if so, did you run into any issues? Do you have any recommendations for disconnecting or not disconnecting the plugin? We haven't used the plugin for many years, and recently we could no…
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January Challenge: What's your favorite product tip/trick?
This month, we want to hear from you about your favorite product tip/trick that you use to make your work life easier and more productive. Maybe you have a shortcut that saves you time, a feature that enhances your workflow, or a creative way to use our products that others might not know about. Whatever it is, we would…
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Luminate recurring gift not showing on donor record after merging duplicate records in RE
A recurring donor through our website form no longer shows gifts on her record at all in Luminate and the gifts seem to be processing but they don't make it over to RE either. We were recently merging duplicate records in RE and I can see she was merged and that there were 2 Luminate ID's and now she only has 1 Luminate ID…
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Mail Merge with Group Name
Hi - When I'm running a MailMerge, is there a way to include Group information, most importantly the Group name, in the csv? I need to run a MailMerge with multiple Groups and I want to be able to see which Groups my constituents are in. Alternatively, is there a report I can run that will give me the same information?…
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Group Data Export
Hi - I need to be able to download the data for my groups, so I have a file with my constituents' names, the group name, the constituent ID, member ID, and exchange ID. Is there a way to export this data by group? Right now the only way I've found to get what I need is to do a query and then turn it into a mail merge, but…