Critical changes to your TeamRaiser were implemented on 4/7/2023 that results in new TeamRaiser participants, or participants who don't have a validated record in Luminate Online's Constituent360, unable to send emails from their TeamRaiser Participant Center until a validating minimum threshold is met: A participant must…
Hi, So we've got a roommate selection process in one of our forms. Updates on the user making the selection are quick and work just fine. But since the person making the selections does not have permission to edit/update other constituent records, right now we are relying on a datasync to update the survey/user record for…
My team has been asking about switching over to the new email experience for a few weeks now and I'm weighing the pros and cons of “officially” making this switch for my org. I've reviewed alot of Blackbaud's documentation (in particular the Comparison Chart - which is quite helpful) but I would love some insight from the…
I cannot get the S Tag for Fund Name to populate in either donation form summaries or in online giving autoresponders. I've been using [[S120:dc:fundName]] but it returns a blank value when I add this to both donation summary pages and autoresponders. Any suggestions on how to fix this?
We utilize the Lo API for our Teamraiser instance to get the Events Team Photos and the getTeamPhoto API endpoint stopped working for us in the past week. Does anyone know if there is a bug with the API or a change was made to this endpoint?
Hi, I've been stumbling through the API docs trying to build out what I thought would be a pretty simple integration… the data flow is the following: (1) User submits form on our external site → (2) the form has a webhook pointing to a custom api end point that lives on our custom website (the site is React based, so the…
We recently migrated our website to GoDaddy for hosting. When we made the switch, our Luminate forms stopped working. Support said we need to add a CNAME and gave us the info shortname-live.convio.net to add. GoDaddy requires a name value and a data value. Can anyone help with what those values should be?
Hello, just a heads up that Facebook/Meta deactivated our FB app on a Saturday morning at 2am, and then would not respond to an appeal until the next business day - though we're still waiting a week later to no response. We received the note about the increased compliance review requirements (screencast with a laundry list…
Hi all- I added a new designee in Donation Management. In the list of Designees, I can see it is Active, it has been assigned a Designation Type. It doesn't appear in the drop-down box- under the Designation Type, or anywhere! I tried making a copy of the new Designee, tried assigning a different Designation Type. It did…
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