We have been working with support already but also curious if others have been experiencing an increase in soft bounces on their emails. We have seen an increase in soft bounces since March and now spam complaints in recent weeks.
Before I submit a ticket, I'm wondering if anyone else is experiencing this. The “Return to Draft” function (under the list of Actions) in the LO email module is suddenly not working. Anyone else having this problem?
I asked Blackbaud Support how to enable the “Do Not Display Amount” parameter on a TeamRaiser gift via the addGift() API call, and they said they don't know and suggested I ask the Community. Because why would their own Support Team know more than their clients about their own APIs… ugh… Anyways, has anyone found a…
Hi all, I've noticed that despite the fact that we can add diverse options in RE to the gender table, Luminate forms and records only allow the gender binary of M/F. I checked the Idea bank and this was acknowledged as part of the plan for the next update as of 2018, 6 years ago! I realize this platform was created decades…
I have been working with Support for over a week now on this. Has anyone else had issues with the RELO plugin not communicating properly with LO? I have not been able to process Matched or Unmatched constituents that I have been able to match. If they're Linked or if it's a new constituent they're fine and process but…
Hi everyone, I would like to create an internal form just to resend eCards for those who type in the wrong email. If possible, could someone please help me create this form step by step? I have already created a campaign just for this in LO and now I am in stuck in the design donor screen tab. In addition, how do I make it…
Hi, I have a sustaining subsequent thank you email going out that is showing some transaction information that I don't think it is necessary like “Duration” and “Pledge Amount” how can I remove it. I am stuck on trying to edit it but it just looks like code to me. Thanks for your help.
Hi! Is it possible to include an emoji in the preview text? We are successfully using emojis in the subject line. This might be a silly question, but can we do the same in the preview text? Apologies if this has already been asked--I haven't been able to find the answer. Thank you!
Hi everyone, We are working on a small site on WordPress and have embedded an LO survey into the site. When we test it and click to submit the survey, it redirects us to the actual LO survey where we have to click “submit” again. Is this how LO surveys function when embedded externally or is there a way to just have it…
I understand from the Pagination documentation about the LO SOAP API that we need to specify a page size and page number in each request. However, when trying to query for all records in a given table - say, Constituent - it's difficult to figure out what page number contains the last set of records for a page size. Is…
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