Hi All, I'm new to workflows so apologies if this has been asked anywhere else. I can't find in any existing KB or online forums. I have a workflow triggered on constituent gives gift > new gift. i.e. I'm creating a "welcome to our family" type workflow. How are those constituents validated if it's a new gift? i.e. if…
Has anyone experienced an email processing issue with email processing? We got a bounceback from a pdf basware link, but the email address is nowhere to be found on the org record. Trying to figure out how to stop this from happening but having trouble even knowing where to start! Example: Thanks, Christiana
I have active workflows that I need to end. In all the documentation I've read about workflows, I can't find anything about exactly what happens when I deactivate a workflow. Based on what I found (below) does it continue sending emails in the workflow for those already in it or do they stop immediately? Then when it's…
We currently collect volunteer applications through our WordPress website using Gravity Forms. At the moment, each submission generates an email, and we manually key the data into Raiser's Edge. This manual process has created a backlog, and we’d like to automate it. Has anyone here successfully connected Gravity Forms (or…
Hello. We are using web view for our email blasts. However, I've noticed there's nowhere in NXT for an email sign up form or to download new email sign-ups. When will this be available in web view? See enclosed screenshot. Just so it's clear, I'm not talking about consent. That's a different process. Thanks, Jane
We use Report Builder to pull data from our nightly backup files to run custom reports. I'm now receiving an error message with reports containing the Addressee and Salutation fields. I'm wondering if there was an update on Blackbaud's end that affected the CASE WHEN function, since this was provided to us from Blackbaud…
Is there a Find feature available to search query results? I have a query that contains 100s of records in the result and I'm searching for an address. I could not locate the Find feature that is available with database view.
YourCause, Blackbaud’s Corporate Social Responsibility and Employee Engagement Platform, is committed to facilitating the timely distribution of employee contributions and corporate donations to nonprofit organizations. We invite you to participate in this brief 5-minute survey, as your insights will be valuable in…
I'm using RENXT to generate and update queries. While working on a query I noticed the I cannot keep a query open so I can use it as reference to generate another query. I’m working on a FYE online donation report that I want to use separate queries to compare the last 3 fys quarterly. We use HubSpot to process our emails…
I created an event and I've never seen the registration options look like this. Can someone tell me what I did for it to look this way? How do I get rid of that area circled in red? We are allowing the guest to invite 1 person so I need to make sure they don't add on more than themselves and their plus one to the…
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