I was shocked to discover that the Address Attributes (Custom Fields) do not show in NXT. These are critical in providing context for changes/issues with specific addresses. Can this be fast-tracked? All records-specific attributes should be visible and editable.
Hi all, I know that you can get a list of those who have unsubscribed from a single marketing email, but is there a way to get a complete list of ALL unsubscribed emails without having to export each individual marketing unsubscribe list separately? Also, we have alumni who have granted us permission to email them about a…
I'm writing a query in RENXT, and I've received an error message that I don't understand. Here it is: The compare_type must be None for the first filter field, and And or Or for all others. I think it has something to do with my criteria, but I don't see anything wrong with it: Is there anyone out there who can help me…
I am looking for a way to measure not just an individual's engagement, but also groups of individuals (eg. all the major gift donors). NXT has the timeline tile, but I don't see any way of exporting this info and it is missing email engagement. I don't see anything in report builder or query either. Is this something that…
Did anyone else have a lot of ‘Non attached’ opt outs on January 9th? I’m NOT talking about opt outs from emails that were sent via NXT. We had a partner school happen to run a query that was essentially “Consent Date = this week” and “Response = opt out” and they happened to find that on January 9th, despite sending fewer…
A staff member was recently let go. I made them inactive, but not sure if that means they can still access on their phone or is all access cut off? Is it better to delete them? If I delete them, does it make all of their historical information like actions disappear or do those still stay?
A user got the following message (multiple tries, different modes (phone, safari, google, desktop, laptop) after an event form was submitted: "After parsing a value an unexpected character was encountered: O. Path '[0].attributes[0].value', line 1, position 489" I then went in and updated form to include a Free option to…
I was curious if there was a simple way to send a year's worth of receipts to an individual through the digital receipting module in RENXT. Seems to me that there is no way to issue a “meta” receipt for the full year. Am I missing this?
For people who like to give through their own foundations, is there some way to link the foundation to the individual so soft credits, attachments, communications, etc are duplicated across both constituent records?
I was working in NXT this morning, going through a list of 32 possible duplicates that I saw in Data Health>Possible Duplicates tab. Suddenly the 32 spontaneously went to 0 without me doing anything and all Possible Duplicates disappeared. At the same time, the Merged Documents tab rewrote itself. It did have about 50…
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