Hi! Rookie BB user here! We are an animal rescue in Chesapeake, VA. Opened our brick & mortar last November. I joined the team a couple of weeks ago and am learning RE NXT and the systems. I am trying to figure out how to customize my constituent records. Ideally, I want to add attributes that identify adoption information…
Sooo… long story short… we have 2,700 email addresses we have to mark as Bounced. We do that by giving each email address a Bounced Email type, marking the email as Inactive and marking it as Do Not Contact (DNC). Didn't really want to do this manually so I looked into importing a file of email addresses and just updating…
Hi, I am new to Raiser's Edge NXT and the organisation I am working for. We currently send handwritten thank you cards but I wanted to explore creating personalised letters via NXT. Can anyone point me in the right direction for training on this please?
One of our forms recently had the following error: 9/22/2024 11:36 PM: System.ArgumentOutOfRangeException: Specified time is not supported in this calendar. It should be b... - Form not delivered. Error executing asxc to fetch markup. What can we do to fix this?
Does anybody know if there are virtual sessions for BBCON for those of us who do not attend? How does one register for this? Will there be recordings of sessions after the event? Thanks for any help you can provide.
How do you handle a returned check if that gift is linked to a membership? I know how to adjust the gift down to $0, but what are suggestions on how to handle the membership part? Thanks in advance!
Hey All, We created an online form for our adopt an animal program. We need to take animals off the list and then put them back on occasionally, but making the code “inactive” does not remove it from the options on the online form. We also can't just delete it because it's in use. Does anyone know how to do this? or if…
The option to Add/Edit/Delete Funds was added to NXT yesterday in Australia. This sits under the Fundraising menu. Does anyone know how to restrict Security Roles so that the average user cant see this option? The capacity to switch this on/off isn't appearing in Security Roles. (I just started a Chat with a BB Consultant…
anyone else noticing an issue the past few weeks with the metrics on individual emails sent through OLX? the bounce rates I am getting are extremely high all of the sudden and make no sense.
Do most people use the “Do Not Call” option on phone numbers to specifically track opt outs of literal phone calls or do you also use it to track those that may not want to receive SMS marketing? Trying to determine if “Do Not Call” on a phone number should refer to all contact on that number (text and phone calls) or if a…
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