Hello! I am a prospect manager for a team of 26 fundraisers. I'm trying to get the fundraisers to use Planned Actions (just future-dated regular actions) to be more proactive in their moves management. Most are resistant to this idea as up until recently, RE records have been a place of historical action. Does anyone have…
Please help! I am trying to send an eblast and everything (as far as I know) is ready to go. I have sent test emails to 3 people and it looks fine. However, when I select an email list that I just created from the bottom of the screen, the "send" button is not available. A colleague tried the same thing and she was not…
Hi, As RE NXT cannot customize or give merge options to send E-Receipt to both spouses if needed, we need to do it from RE database. Since Word Merge format is no more available after 2022, how can I do it using Rich Text merge. Can someone help me with this? Thanks, Naila
Hi, I'm having great difficulty setting up a new User account in our Raisers Edge. I've been waiting 1 hour 2 minutes to talk to someone at Blackbaud - is there anyone working at Blackbaud today? My Main issue is Linking the User account to my Organisation. How do I Affiliate a User to an Organisation Many thanks in advance
We are wanting to have a memorial page on our website for someone who passed away unexpectedly and allow donors to contribute specifically to that one tribute record. I know how to do this in OLX, but am not finding how to preselect a specific tribute record in NXT donation forms. Suggestions? Thanks in advance.
When I am doing queries in database and I want to include only emails and phone numbers that are active, I consistently also get the inactive and/or the one marked with the do not sign. How can I make sure those are excluded in my query? Thanks in Advance!
Is it possible to set up a workflow for a series of GivingTuesday emails? Here’s what I’m envisioning: * One email to go out 1 week before GivingTuesday * Another email 1 day before * Three emails sent on the day of GivingTuesday I’d like to ensure that anyone who gives during the campaign is removed from the email list…
Hi Community! I attended this webinar series last May that they had on demand but now the links are not working. Does anyone know where this might be stored?? Here is a link to the original series. Maureen Wallbeoff was the speaker and was awesome!
We're new to RENXT and I'm looking for advice about applying payments to pledges. We have online forms set up and by default the donor is covering the Raiser's Edge fees but it's causing problems because the amount doesn't match the pledge amount. For example, we have a donor who pledged $100 last month and just paid…
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