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Where did Manage Enrollment go?

Jim Robb

It appears the release today on "Whipple Hill Wednesday" made Academics > Scheduling > Manage Enrollment disappear? The release letter made no mention of this?

"This a freaking disaster", our scheduler tells me.

Anybody else think this is a problem?

screen-shot-2020-02-19-at-6.30.10-am.png

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Comments

Mary Kanakaris

You go to student enrollment.

Not really liking the change, too cumbersome!

Jim Robb

Mary,

Yes, the functionality is there, but it is really burdensome to add/drop!

Jim

Mary Kanakaris

I totally
agree with you!!!

Mary Kanakaris

School Registrar

Direct: (757) 963-8214 Fax: (757) 963-8279

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757-481-2446

http://capehenrycollegiate.org/

Now Accepting Applications for the 2020-2021 Academic
Year

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Susan Ott

Apparently you all have access to all your students? I only can access K-5. Grades 6-12 are completely missing. I've submitted a support ticket and was told it will be fixed in a hotfix!

Jim Robb

Susan,

Another "enhancement". You have to choose your division in the Requests & Schedules > Overview tab before proceeding to the Student Enrollment tab.

Jim

Susan Ott

Are you kidding me, Jim? That makes no sense whatsoever. Why would you choose the division on a separate tab? And why didn't support know this????

Jim Robb

Right, Susan? I discovered that trick while I was on the phone with our Registrar. I like to think that I'm a smart person, but that one was a head-scratcher for me, Selecting a division in a separate tab. Once we are in student enrollment and you select a student by clicking on the 3 little dots, it takes for ever to load, then I have to read the legend to figure out all the rainbows and unicorns!

Nancy Kierstead

When on the Academics>Requests and Schedules >Overview tab, if I click "Edit enrollments" under Student Schedule I get a blank gray screen. Is this what you all are seeing as well? I have a case open. I can see students under the "Student enrollment" tab.

Jim Robb

Nancy! You found another "enhancement"! Yes, I get a blank screen too! (pardon my snark, it has been a long day.)

Jim

Susan Ott

Jim, Wednesdays always are...

Sylvie Andrews

Our Dean of Students reported this same issue to me today-- She is used to the Scheduling--> Requests and Schedules--> Edit Enrollments (button) workflow, as well, and is getting the same blank screen there that y'all are describing.

The Release Notes for Academics certainly don't describe any changes to that particular area, but since they do mention a new Scheduling--> Requests and Schedules--> Student Enrollment workflow, I followed that process (clicking the three dots next to the student's name in the list that appears and then clicking "Edit" to edit a student's schedule), and it appears that you can edit student schedules, that way.

There's clearly still some bugs to be worked out with this release, though-- the Search box above this Student Enrollment list doesn't let me search. For anyone. I type in a kid's name, hit enter, click the magnifying glass-- nothing happens. Right now I'm having to page through the results to get to the kid(s) I want.

Amy Calhoun

I am having the same issues. Blank screen under edit enrollment and the search button does not work under student enrollments. Very cumbersome to scroll through every page to get to a student whose last name starts with V. I also noticed that under master schedule, you can no longer click on a box and see the students and room number. You have to go to edit to see them and then it is an edit page, so you can't just highlight and copy the roster. Ugg. Updates really took us backwards this time.

Barbara McGinley

Our Registrar is having the same problem. He is having difficulty editing a schedule and locating a student. As was said he has to page through to find the student. He likewise is going crazy trying to make schedule changes. We do use Rediker to create our schedules and then import into the On Suite.

Jim Robb

The search function for a student only appears to display a result on the page of students that is currently displaying. Not very helpful. I have started a case for that issue.

We also found that you can do an "Error/Drop/Transfer" function on a term for any but the current term. For the current term there only seems to be the choice of "Delete".

Anyone else seeing that?

Nancy Kierstead

Another place to edit enrollment is via the Academics>People Finder(set your filter to land on the "Groups" tab)>Manage button. It is a very different view, but it is a work around that allow you to search for students quickly!

Jim Robb

Nancy's suggestion of using the people finder is a good one, but be careful. While dropping or editing a student's current classes is straight forward, finding a class to add is more cumbersome. First, all the classes are presented in a grid of periods. You can filter by class name, but then you are presented with a number of choices:

194b4e0e1b8643b526e7f297b7e0ff76-huge-ad

The two things you can do here is placing a date in the rectangular box, and/or click the "plus" symbol.

When you click the "plus" symbol, you have added the student to that class/section. There is no confirmation screen!

Megan Morris

Agree with all of the frustrations here, and really hoping that they get fixed quickly!

Another issue with the change in the master schedule view that Amy Calhoun mentioned - not only can you no longer see the roster, but you can now only see the number of students enrolled - NOT the max/limit (which you used to be able to see in the pop-up window), or the gender balance. To see that max number of students allowed in a class, you either need to go through student enrollment (which is suffering from the problems with the new interface) or go back to the course record - a total pain.

I was incredibly reliant on that pop-up window with the roster, max, gender balance, etc., during scheduling last year and am a little bit panicked about how much longer scheduling will take without it. (It was by far the quickest/easiest way to be able to screenshot a list of students in a class while I worked through various scheduling issues, etc). Fingers double crossed that it will come back! I have added an idea in the idea bank now and would love for you to vote for it if you also will miss that window: https://blackbaudk12.ideas.aha.io/ideas/K12OR-I-2111

Tim Dougherty

Worst "enhancement" ever. I'm still fuming after waking up to these changes yesterday. Can't adjust schedules for Semester 2 right now as this "delete" feature does not work; search feature is not working, so I need to advance through the alphabet to find a kid; the filtering is a waste of time since all I had to do before was enter the student's last name; can't understand the disply order of student courses as it used to be in block order (A-H) and now there are no block designations at all. A disastrous upgrade--who could have thought that any of this would be helpful?

Susan McCullion

I am remembering a similar problem a couple of summers ago when Manage Enrollment disappeared after a system update and we had to use the current screen under Groups. It was a time-consuming and frustrating to say the least. At the end of the summer, Manage Enrollment reappeared. We need it back again. I am trying to compile a list of what is not working, not user-friendly and/or features that are missing (such as the people icon that appeared in the semester scheduling window). The scheduling window was the biggest feature that drew us to using Blackbaud. The current window is not easy to get to and is not user friendly when you get there ... and you can end up with multiple student windows open if you don't close it every time. Please bring back Manage Enrollment!!!!!!!!!!!!!!!!!!!

Jacqueline Koca

Good evening everyone!
First, thank you so much to everyone that has shared information on the Student Enrollment change made with our release this Wednesday.

To give a quick background before getting to the important stuff: we have been working behind the scenes to make the information that was available in the Manage Enrollment tab version of editing a student’s schedule available in a new dialog for Student Enrollment. Doing this allows us to retire one of our older pages and bring everyone to a modern experience, while maintaining the functionality and data you are used to seeing when adjusting a student schedule.
The release included updating the Student Enrollment tab and edit dialog in Scheduling and retiring the Manage Enrollment tab.

Your feedback here in the Community, through the Idea Bank, and through Support have already given us a few improvements to the new page/process that we are in the midst of working on getting added! Your input is invaluable to ensuring the product performs as you need.

Current in-progress list of upcoming improvements:

The Course ID on the grid and in the search changed to Course Code.
Displaying the block alongside the section ID in the dropdown to select a section for a student.
Making the school level filter available on the page so changing between divisions is more efficient.
Changing the context menu (the three dots beside the student name) to be a one click Edit button to bring up the edit window.
Researching options for performance improvements for the time it takes the Edit window to load.

Alongside the improvements, we are also in the process of addressing the unintended issues that you may have run into so far when using the new page:

Blank screen comes up when selecting Edit Enrollments on the Overview tab in Scheduling
1. Resolved as of 1/9
Unable to delete a course request when editing a student enrollment on the Student Enrollment tab.
1. Resolved as of 1/9
Searching for a student on the Student Enrollment tab highlights the name rather than narrowing down the list.
1. Aiming to have resolved by 1/22
When adding a request, existing sections do not display under their blocks until the request is saved and the window reopened.

We know any time a long-standing process is changed, it not just about getting used to a change, but also about quick improvements on our end to your feedback to make sure the change is valuable! Keep the feedback coming! Specifics about areas on the Student Enrollment page and edit screen that would make it a smoother experience for you or your users as they explore the new page will be essential to determining what tweaks to make.

I will be reaching out to a few of you tomorrow on items brought up that I wanted to get a few more details on to fully understand the areas causing a struggle and will also continue to monitor/respond the feedback here.

Thank you so much everyone!

Jacqueline Koca
Product Manager – Student Information System

Barbara McGinley

Thanks Jacqueline for the update. I am glad to hear you are working and have made some adjustments.

Tim Dougherty

Jacqueline,

Thanks for
the message. I just want to say this, and I'm copying and
pasting what I just wrote to one of Blackbaud's support
people: How your company could not understand the needs of
its constituents and stumble so badly on an upgrade--not include
course codes or block assignments or a working search field, just
to name a few--is a mystery to me, but at least you folks heard the
screaming and are attempting to do something about it.

I do expect far more from Blackbaud; this
experience has been an eye-opening disappointment. Please expedite
these fixes.

Thanks,

Mr. Tim Dougherty, Director of
Academics,

Global Studies Coordinator, and English
Teacher

302-798-6632, extension 735

Unavailable by email after 8PM.

Amanda Gagne

The changes are really terrible! I thought it might be just me having a hard time adjusting the changes, but the additional effort to change a students' schedule is going to add hours on to my work during scheduling season!! Why all the changes? What are the benefits????

Susan Ott

I too, appreciate the update. I wish when something so integral to our day-to-day operation is going to change dramatically, that we are notified before-hand so that it is not such a surprise. (Or did I miss a communication about this?) The release letter did not mention what was changing or going away, just what was added (although the instructions for accessing were incorrect). It is also a bit of a head scratcher for me that changes to student enrollment would happen at the beginning of a semester when schedule changes are more abundant.

Sylvie Andrews

From what I
hear in Jacqueline Koca’s message, the broken “Edit Enrollments”
button was a mistake, and not anticipated or planned.

In general,
this looks like a release that was pushed to go live before it was
ready for prime time.

I do hope that
the lesson Blackbaud takes away from all this blowback, though, is
to never introduce a major change to scheduling/ make a major
release at the start of a term (end of August or at the new year).
How they missed that is beyond me.

People’s
reactions to this would have been much milder were it to have
happened in mid-November or something.

Lauren Marcus Eisenberg

Jacqueline Koca:
Good evening everyone!
First, thank you so much to everyone that has shared information on the Student Enrollment change made with our release this Wednesday.

To give a quick background before getting to the important stuff: we have been working behind the scenes to make the information that was available in the Manage Enrollment tab version of editing a student’s schedule available in a new dialog for Student Enrollment. Doing this allows us to retire one of our older pages and bring everyone to a modern experience, while maintaining the functionality and data you are used to seeing when adjusting a student schedule.
The release included updating the Student Enrollment tab and edit dialog in Scheduling and retiring the Manage Enrollment tab.

Your feedback here in the Community, through the Idea Bank, and through Support have already given us a few improvements to the new page/process that we are in the midst of working on getting added! Your input is invaluable to ensuring the product performs as you need.

Current in-progress list of upcoming improvements:

The Course ID on the grid and in the search changed to Course Code.

Displaying the block alongside the section ID in the dropdown to select a section for a student.

Making the school level filter available on the page so changing between divisions is more efficient.

Changing the context menu (the three dots beside the student name) to be a one click Edit button to bring up the edit window.

Researching options for performance improvements for the time it takes the Edit window to load.
Alongside the improvements, we are also in the process of addressing the unintended issues that you may have run into so far when using the new page:
Blank screen comes up when selecting Edit Enrollments on the Overview tab in Scheduling
Resolved as of 1/9

Unable to delete a course request when editing a student enrollment on the Student Enrollment tab.
Resolved as of 1/9

Searching for a student on the Student Enrollment tab highlights the name rather than narrowing down the list.
Aiming to have resolved by 1/22

When adding a request, existing sections do not display under their blocks until the request is saved and the window reopened.
We know any time a long-standing process is changed, it not just about getting used to a change, but also about quick improvements on our end to your feedback to make sure the change is valuable! Keep the feedback coming! Specifics about areas on the Student Enrollment page and edit screen that would make it a smoother experience for you or your users as they explore the new page will be essential to determining what tweaks to make.

I will be reaching out to a few of you tomorrow on items brought up that I wanted to get a few more details on to fully understand the areas causing a struggle and will also continue to monitor/respond the feedback here.

Thank you so much everyone!

Jacqueline Koca
Product Manager – Student Information System

Thanks for this response. A colleague noticed the change to Manage Enrollment earlier this week. (and she thought I had changed her permissions - lol!)

Since I am not fluent in Manage Enrollment, I discovered these in KB. Are they current and correct in light of the change?

Move Students to Another Section
https://www.blackbaud.com/files/support/howto/coveo/k12/lms-move-students-to-another-section.html

Individual Student Enrollment
https://www.blackbaud.com/files/support/howto/coveo/k12/lms-individual-student-enrollment.html

Liz King

When my colleagues go to Student Enrollment, they have to manually search for each student by going page to page. The "Find in List" feature only finds names in the displayed list. This isn't helpful at all. Please make search feature "pull up" a student.

Jeff Blancett

Good Afternoon Jacqueline,

Twenty-nine years ago I started my career in education administration using pencil and paper to schedule; I have now gone full circle. It may be time to retire and start an easier career such as a brain or heart surgeon. At least their format doesn't change every Wednesday. Like everyone else on this page, my level of frustration has surpassed my vocabulary. Blackbaud, which I like to refer to as Ponzi in my office, has me, us, the entire list of subscribers, over the proverbial barrel. There is really not anything we can do but wait for a solution and when it comes, learn a new routine at probably the worst time possible. It seems as though the folks responsible for making these sweeping changes have not ever worked in a school setting. If they have, then they would recognize that the start of a semester is chaotic at best with a familiar and reliable system and a train wreck at worst. Of course, the possibility exists that the software engineers could be "schadenfreudenists" and are enjoying the current state of affairs. Because I don't know them, I can't say for sure. I do have a couple of suggestions. First, hit the UNDO button and revert the system back to the way it was Jan. 8th, 2020. Granted, the system may not have been a Mercedes but it worked and we all knew how to use it. Now we are riding in a horse and buggy but the horse has a mind of its own and does what it wants. The second suggestion is that maybe run beta test with a few schools using the new upgrades. Those schools that want to be on the cutting edge, have the newest versions or are simply masochistic in nature can volunteer to be Guinea Pigs. I know the recent "upgrade" intended to improve the system. But it ended up with some disastrous consequences. And we all know where the path of good intentions leads. I have one last suggestion. It should only be implemented if the first two aren't. When the software engineers come up with another upgrade and they are 100% sure that it works and every bug has been teased out, just before it is launched....hit the delete button and don't launch it. It won't be worth it. Users like me will call the support staff and as kind as they are and as much as they want to resolve the issues, they can't because a solution doesn't exist. I understand that making this posts is probably pretty futile. It is sort of like trying to teach a pig to whistle. It annoys the pig and wastes my time. But I have to say, I feel a little better having wasted my time writing this rather than trying to figure out the Rubik's Cube known as Blackbaud. Working in the field of Education is hard enough as it is. You guys surely aren't making our jobs any easier.

Good Lord willing, I plan on going to LA in July for the Backbaud K-12 UC. I look forward to meeting the experts and hearing what they have to say. Maybe if I get to know them and understand their language I can begin to understand Blackbaud.

Susan McCullion

I am with Jeff ... please bring back Manage Enrollment! The whole flow of our work as well as the time to sort through the new processes is totally disruptive and inefficient.

Kathy Hannon

Thanks Jeff for saying what we all are frustrated with! We are still broke and my schedulers were a week without permission to make schedule changes - come to find out after some PRODDING that there was a work around - of course I had to add another cloned permission to the 60 we already have. So tired of the Microsoft mentality - role updates out and let the users find the problems - UGH I just want to cry on Blackbaud Wednesday's