Error on Web Donation Form

Christina Morgan

How do I correct this error??

Errors have occurred on this embedded donation form. Here are up to 5 of the most recent errors from the past 3 days:

3/4/2020 2:25 AM: System.Exception: Error accessing BBPS service while attempting to get BBMS details. [The request f... - Form not delivered. Error executing asxc to fetch markup.

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Austen Brown

Hi Christine Morgan‍ - I would recommend you reach out to support about the errors you are receiving.  

Alyson Watts

There is a KB article on this https://kb.blackbaud.com/articles/Article/102152 which I found by typing in the error message text. Hope this helps.

Tara Dustrude

Hello Christine!


Normally I would also agree with Alyson as that error can indicate an issue with your BBPS or BBMS credentials in RE. However, looking at the date of your errors I don't believe this is the issue. BBMS/BBPS were down for maintenance early morning 3/4, so any attempts during that time would have received errors. This is just a log of errors received, so if you do not have any errors after that date, and there are successful transactions, you have nothing to worry about!


Best,

Tara