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Unread messages

Cory Zolandz

Hi, For the past 3 days I have had a notification that I have 1 unread message. I can read the message in my email, but it is nowhere on my message board. It is driving me crazy! Can anyone help me "find" that message so I can mark it read?

Thank you!

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Comments

Kathy Hannon

Hi Cory - it's most likely a response to a message that was missed. I have to open the message to see if I missed someone else's response usually when I open the correct message the 1 unread goes away --- I totally understand the frustration in trying to find that "1"

Cory Zolandz

I've definitely tried that Kathy. The system keeps refreshing every time I close one message chain. It is maddening.

Cory Zolandz

Sorry, I forgot to say Thank you Kathy!

Janet Wittenberg

Cory,

Sometimes you can find the unread message several pages back in your list of messages; be sure to page to the less recent messages and look for a converation thread that is highlighted, Alternatively, this symptom can happen if there was a user that sent you a message that has since been deleted from the system. In that case you can contact support and they can help.

Janet Wittenberg