Urgent - Online giving form giving error message

Alicia Jago

Our form is giving the following message. We've just sent an appeal email - could this be caused by too many people trying to give at once?

An error prevented the payment form from opening. Please contact the organization directly to arrange payment.


Thanks,

Alicia Jago- University of Bristol

Crystal Bruce

Hi! Since this is marked urgent, I suggest chatting into support. https://www.blackbaud.com/training-support/support

Alicia Jago

Thank you - a colleague has now spoken with someone in the BB team and we think we're getting to the bottom of this.

A

Crystal Bruce

Good to hear! If you find a solution that works, please feel free to drop it in the replies, so if someone else runs into the issue, they know the solution. Thanks!