nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Trouble Selecting "Gift Amount" Option in OLX on Mobile

Natalie Poirier

A donor had trouble today making a gift through our OLX form. When she went to select "Gift Amount" she tried to select "Other" to type in a different amount she wanted to give. However, it would not allow her to and only let her select the default of "$5". When I looked into this, it seemed as though it worked fine on my laptop's browser (Google Chrome), but when I tried on my phone, it was difficult to select a different Gift Amount other than $5. I had to play around and tap twice on the option I wanted.

I have never experienced this issue before. Is anyone else having this issue, or is this something Blackbaud can fix on their end?

Find more posts tagged with

Online Express

Comments

Austen Brown

Hi Natalie Poirier‍ - Would you mind sharing a link to the form that is having issues?

Natalie Poirier

Austen Brown‍ sure! It's here: https://moore.edu/give (again, it was only on mobile I was having issues, NOT on my laptop/computer)

Austen Brown

Natalie Poirier‍ - Yep, your form has an issue. I took a look at one of the forms on our website (www.victoryjunction.org/family) and had no issue selecting different amounts - we utilize the same button type that you do. I would recommend that you reach out to support to get to the bottom of this.

Chris Martin

Good advice Austen Brown‍. Also Natalie Poirier‍ could I also ask that you please mentioning to our Support staff what mobile device you were using when you observed this with and what mobile browser you used? I took a quick look on my Android phone using Chrome and wasn't able to see what you both observed.

Thanks,

Chris Martin

Blackbaud Product Management

Austen Brown

Chris Martin‍ - Good to know!

Natalie Poirier‍ - In case you need it for your conversation with Support, I used an iPhone / Safari.