Mail Not Generating All Acknowledgement Letters

Michael Catrino

I've tried to create acknowledgement letters for certain gifts with the same criteria (i.e. the same fund), but yet it didn't generate all of the letters for me. It seemed like there was no rhyme or reason to it not generating a letter for a certain constituent. Does anyone have any idea why this could be happening?


Michael Catrino

JoAnn Strommen

Couple thoughts:

Are records marked for consolidated receipts? Have had this experience for those constituents - record gets marked as receipted but letter is not in generated file.


On General tab - do they fit the "include" record selection/Gift date/Amount? Sometimes a box can inadvertently get changed.


Check your mail settings (tabs 5&6). Step 1 - seasonal date box checked?  Step 2 Do records have selected address type? Does step 4 say to remove it from the run?

JoAnn Strommen

One more thiing to check - look at the gift record to see that it is still marked "not receipted" vs. Do not receipt or Receipted.

Christine Cooke

Also check the Valid Address, Send Mail to This Address checkbox on the Preferred Address and see if they are checked.  Because if either one is unchecked that will also pull them out of the merge.  And of course, if they are marked deceased that will pull them out also.