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Email blast, using Online Express, but no transactions or gifts showing up in email analysis

Vanessa Hales

We just sent out an email blast from NXT. We use Online Express for our online giving forms, so expected that the email analysis would show the transaction rate and gift average and number of gifts. However, nothing is showing up. We know there have been gifts coming from this email, so why does this information not appear in the analysis area?

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Comments

Chris Martin

Hi Vanessa Hales‍. You'd only see gift tallies show up in RENXT Email Marketing if your emails directed supporters to pages that make use of RENXT's donation forms. Online Express' donation forms aren't able to "report back" to RENXT emails when an online gift is made.

Thanks!

Chris Martin

Blackbaud Product Management

Vanessa Hales

Hi Chris, ok thanks. I did chat with one of Blackbaud's customer support people and she did not know that. I'm glad you saw my post.