Personalizing email in NXT

Sandi Lehky

We are just beginning to use Raiser's Edge NXT for email. Previous communications with donors were only via direct mail. So we have no Online Express experience to draw upon. In a brief transition period, newsletters went out electronically, but via MailChimp, with no integration to our Raiser's Edge database.  In the past year, we have had huge turnover in both our Development Office and our Communications Department. So we're all learning, and our inexperience is crushing our productivity and frustrating our personnel. Two main questions presently: (1) can emails in NXT be personalized to include a specific salutation for each recipient on your list? (2) can email communications be sent to more than one email per donor? If so, how is this sorted? By email type? or something else?


Thanks for any direction you can share.

Heather MacKenzie

Tracking this since I'm new to this part of NXT as well and would like to learn.