You know how Blackbaud says they are here for us during COVID-19...well they are not!

Jacqui Corsi
Jacqui Corsi
Ninth Anniversary Participant Facilitator 1
in Blackbaud Altru® General Discussions
Having to close, refund thousands in tickets, no revenue coming....I requested a waiver of one quarter of our annual payment. They refused! So many other vendors are helping us out. Blackbaud refuses. In times of trouble, you find out who is worth your time right! Very disappointed!

Comments

  • Ray Bergman
    Ray Bergman
    Sixth Anniversary Kudos 5 Name Dropper Participant
    Hi there Jacqui,

    We see your case has been created, is open, and has been escalated so that our management and account team can reach out.
  • Carolyn Walentisch
    Carolyn Walentisch
    Tenth Anniversary Participant Facilitator 1
    Hi Jacqui,


    My name is Carolyn Walentisch, and I manage our Customer Success team for Blackbaud's Arts and Cultural clients. In fact I think we've worked together a while back! I hear your frustration. It's such a stressful time right now for all of us, especially the organizations who have had to close their doors for the time being. While we may not be able to meet this specific request, I would be happy to speak with you further about what options we do have to help. I'll plan to contact you shortly.


    All the best,


    Carolyn

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