Connect with other Blackbaud customers, discuss best practices, and get Blackbaud product updates.
What system role/permissions need to be toggled on to grant a user access to add/view documentation (specifically notes) to the membership section of a record? For context: my team is using Social Good and in order to resend membership cards, I need to add a specific note type that is only accessible via membership…
Is there a way to manually re-apply a fee to a transaction after it's been deleted from a sales order? For example, if a ticket has been selected, the fee is automatically applied. If you delete that row, it will not re-apply itself even after you refresh the sales page. The only way to reset this is to complete a comped…
Do you have a workaround to charge tax on only part of an event ticket? Say your total event ticket is $100 and tax is only charged on $60 of the ticket while the other $40 is not taxed. We host dinner events that include a ticket to other events happening at our museum. So the catered part of the ticket is taxable income…
Hi all! Our Museum is new to BB Altru and I've been working getting our memberships set up properly. We offer multiple membership levels, and both annual and monthly terms for each. However, I've run into a problem where if you enable both terms on a membership, and someone opts for a monthly auto-renewal, their charge…
Altru upgrades are starting soon! Here are the latest changes in version 5.37. To improve efficiency and reduce wait times across key areas of Altru, this release includes several performance enhancements. Smart queries now load faster, and updates to notification queries help prevent timeouts when searching for patrons…
The bbdevdays 2026 session lineup is live! bbdevdays is your gateway to finding new ways to extend your Blackbaud solutions, learn new skills, and build your community. bbdevdays 2026 includes a strong set of sessions for the Altru community, focused on automation, reporting, and improving day‑to‑day operations.…
The Blackbaud Product Update Briefings are happening May 5-7! Blackbaud Altru® (US only) is Wednesday, May 6th at 12:00 p.m. ET. Our Product Update Briefings showcase recent innovations and preview future plans, including many features and functionality sourced from community member ideas. Register today for the Product…
Hello fellow Altru folks! I'm trying to configure a query template for our prospect managers, and would like to return the date, amount, and designation of a constituent's last gift. Date and amount can be easily sourced through the "Constituent recognition credit amounts" and "Constituent recognition credit dates" Smart…
The giving dynamics report has some good information about donor retention and acquisition but, unfortunately, we're unable to use it to track those figures since it is based on individual giving. I'd like to create an ad hoc query with the revenue combined by household. In order find the and accurate donor retention rate…
I got a request from a constituent to pay for a program in installments. Is this possible on Altru? If so, how would I do this? Thanks!
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Mid-summer is the ideal time to get a head start on your annual appeal planning. With many organizations targeting an early fall send date, July offers a great opportunity to lay the groundwork. In this session, we'll walk through key considerations and practical tips to help you build an annual appeal strategy that is…
Learn the fundamentals of Query in Blackbaud Altru. This session will cover how to build, refine, and manage ad-hoc and smart queries using filters, criteria, and output options to support reporting, marketing, and data analysis.
Discover how to build and maintain an effective auto-renewal membership program in Altru. We’ll cover setup considerations, configuration best practices, ongoing management strategies, and tips to help protect renewal revenue and deliver a seamless member experience.
Get ready for camp season with practical guidance on managing summer camps in Altru. Learn how to configure multi-day programs, streamline registrations, track participation, and leverage reporting tools to support a successful season.
Learn how to create a more efficient and effective acknowledgement process in Altru. This session covers export fields, letters and emails, reporting filters, and best practices to help ensure timely, accurate, and meaningful donor and patron communications.
