I got a request from a constituent to pay for a program in installments. Is this possible on Altru? If so, how would I do this? Thanks!
Over the past 4-6 weeks we have seen a huge spike in chargebacks, all "fraud" and in looking closely, I believe they really are fraud. Most of the chargebacks have been from cardholders in Eastern Canada, though one came through this morning from Pennsylvania. I suspect there is a credit card theft ring selling people's…
Introducing our new instructor-led course in the Blackbaud University course catalogue: Altru Essentials. This 60-minute introductory session led by a Blackbaud Altru® expert walks through essential workflows to help you effectively manage your organization’s data and engage with your patrons. You’ll see how to navigate…
With this week's announcement of the Development Agent being launched in RE NXT, is there a timeline for such a functionality to be available within Altru?
A donor made a donation online and followed up with a call to say they'd like to be anonymous. Does the "Payment is Anonymous" checkbox exist anywhere where I can edit the Sales order? Or is my only course of action to remove recognition credits?
Hi all, I'm trying to create a coupon code that people can use now but is only valid for tickets purchased on a specific date. Is it possible to do this? We have a corporation sponsoring a discount day for their staff, so I'd like people to buy online but only have the discount be valid on the day of the event (April 4th).…
Hi everyone! Our organization is looking into a CRM/API integration that would connect Altru with Mailchimp. We are trying to build out an automated email system. Can anyone recommend a good data bridge? We're looking into Social Good and Zapier. We did not have success with Omatic.
Webforms have been missing the auto-fill features mentioned in KB 204046 for over a calendar year now. When will this be fixed?
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Has anyone successfully crafted a query that returns package information per sales order? Similar to the won't-fix bug impacting Promo Codes (KB 195895), simply adding any output field under Sales Order Item\Sales Order Item Ticket\Program\Event Packages returns information for ALL packages, not just the one tied to the…
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