Blackbaud’s Product Update Briefings are coming up November 18-20. These sessions highlight the latest updates and give a sneak peek at what’s coming next, including features based on ideas from our awesome community! Sign up today, watch the briefings, and let us know what you think, what got you excited, or any other…
Hello Altru Users! Membership sales commissions are paid out 2x a month to our Ticketing Agents and other non-membership based positions who make a membership sale (Join, Renew, Rejoin, Upgrade, Downgrade, and Mid-Term Upgrade). We are able to deny commission based upon a predetermined set of data entry and order…
Has anyone heard anything from Blackbaud on what software updates they are going to make when the penny shortage hits in the coming months? I know many organizations are going to either be rounding (up or down) to the nearest nickel, but that needs to be done within the software. If we are relying on cashiers to do that…
I am new to Altru and am having trouble setting up staffing resources. I know how to set up a staffing resource for an itinerary, but I do not know how to assign my staff to the itinerary. How do I load the staff names into Altru to be assigned to the group sales events? Also is there a way to see which staff are assigned…
We've been receiving an unusually high number of unresolved sales order for the past week and a half. Normal is 1-2 a month, this past Sunday we had 8. 2 already today. For the vast majority all we have to do is click on complete. I've opened a case with support (# 202565177), but am curious if anyone else is seeing this…
I'm attending the University Day on Sunday and the conference in Philadelphia. Unsure how much Altru will be represented but there were a few sessions that looked great. If you are attending - let me know, or I'll just see you there. Regina Holten Maryland Science Center Membership Manager
Our organization provides several earned-revenue services, including corporate habitat restoration projects and guided travel tours. We would like to use Altru to track both the revenue from these services and the constituents who purchase them. Does anyone else use Altru in this way, and if so, could you share how you…
Our organization has been in the process of opening a second location a few miles away from our main campus for a few years, and we are getting ready to start accounting for admission at that campus within Altru. I am wondering if there are any other organizations that use one Altru account for multiple campuses and what…
I have an ad-hoc query build to track ticket sales by date with all the information I need, but I want to add transaction time. Has anyone found how to add that to a query?
Hi friends! What's the best way to manage registrant opt outs / ticket releases? I would like to send an email to a list of event registrants before their event so they can opt out / release their ticket if they can no longer make it. The goal is to get an accurate headcount and to offer any extra tickets to a waitlist. In…
We use Blackbaud Altru as our museum Gift Shop POS and my volunteers have done a great job acclimating to MFA (six digit text) using their phones. Unfortunately one volunteer does NOT use a smartphone and has now been prompted to scan a QR code at log-in, which she cannot do with her phone. Is there a way to disable this…
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