Connect with other Blackbaud customers, discuss best practices, and get Blackbaud product updates.
Hi all, Has anyone had a guest find and purchase tickets for an event before the event page was officially published on your website? We recently had a guest purchase tickets for an event that was not yet linked on our website, and they said they found it using AI (ChatGPT). The event had been approved for online sale in…
We are considering contracting out the ticket sales set up for our holiday light show in Altru. We would be searching for someone with extensive Altru experience who could set up the ticket sales for each night of the event and be available by phone to trouble-shoot. Has anyone conracted out project/event-specific set up…
We've gotten lots of complains recently from Apple customers who are not able to purchase tickets online. When they get to the checkout page the key pad will not appear and they are unable to enter their card information. Has anyone else experienced this? Is it an Altru issue, Apple issue, or something else all together.
Hi, So I've been doing some digging and I'm stumped how to do this (or if it is even possible). In the normal course of business, you get organizations or customers who are problematic - perhaps they always pay late, their checks bounce or they constantly miss appointments or reschedule last minute. I want to be able to…
What about expansion in the US? https://www.thehindu.com/news/cities/Hyderabad/us-firm-blackbaud-plans-second-hyderabad-office-eyes-1000-headcount/article71325731.ece
Is there a way to run a list of all Membership constituents for the 2025-2026 year in Altru?
What system role/permissions need to be toggled on to grant a user access to add/view documentation (specifically notes) to the membership section of a record? For context: my team is using Social Good and in order to resend membership cards, I need to add a specific note type that is only accessible via membership…
Is there a way to manually re-apply a fee to a transaction after it's been deleted from a sales order? For example, if a ticket has been selected, the fee is automatically applied. If you delete that row, it will not re-apply itself even after you refresh the sales page. The only way to reset this is to complete a comped…
Do you have a workaround to charge tax on only part of an event ticket? Say your total event ticket is $100 and tax is only charged on $60 of the ticket while the other $40 is not taxed. We host dinner events that include a ticket to other events happening at our museum. So the catered part of the ticket is taxable income…
Hi all! Our Museum is new to BB Altru and I've been working getting our memberships set up properly. We offer multiple membership levels, and both annual and monthly terms for each. However, I've run into a problem where if you enable both terms on a membership, and someone opts for a monthly auto-renewal, their charge…
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