Constituent not receiving emails

Sophie Parson

Hi to all!


One of our constituents is not receiving our emails (newsletters etc...) sent from RENXT. His email is properly indicated in the Bio 1 tab in Re7, he/his email appear in the list created for the mailing. But then when I look for him the "recipients" or "bounced" reports (after I send my emails) I do not see him. Any idea why? Thank you very much in advance for your help. 

Catherine Burns

Hi Sophie. Has the constituent previously unsubscribed? I assume this would supress any future emails being sent to them.