Hi,
I have set up an event page that has the event registration fee but then users can also make an additional donation. When we use the eReceipting option, whilst material I have read suggests the eReceipt will separate out the non taxable deduction (ie. the event rego payment) and the tax deduction (ie. the additional donation), as per the event registration eReceipt sample on this page <
https://kb.blackbaud.com.au/articles/Article/97366>
However, the eReceipt I am receiving in testing is lumping both payments together as a gift amount.
How do I separate out the transaction amount to the non taxable value and the gift value? Is there a config or event set up parameter I am missing to get this functionality to work?
Thank you for any advice.
Regards,
Jo