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Export Error

Shannon Nilsson

Is there a way to reverse an erroneously exported transaction? I deleted it from the batch because it was not on the Disbursement Detail Report - but when it DOES show up, right now it is no longer in the Transactions list.

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Comments

Austen Brown

Hi Shannon Nilsson‍ - You will need to contact BB Support; they will be able to re-send the donation into the OLX Transaction Download window. While speaking/chatting with them it will be helpful for them if you have access to transaction information listed in your BBMS Account.

Moving forward, I would recommend you keep all transactions that come through OLX and reconcile with the BBMS distribution reports after the gifts are committed to the database.