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ERROR message after event ticket has been purchased.

Kristen Wells

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Anyone know why this would happen? Does it have to do with the GL mapping?

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Comments

Jess Munroe

Hi Kristen - this has happened at our organization. It's an Unresolved Online Sales Order. These can happen for any number of reasons (incorrect security code, incorrect billing address, etc.).

This Knowledgebase article can help: https://kb.blackbaud.com/articles/Article/58703. At our organization, we've noticed this will happen with our theater - for some reason, the online transaction doesn't choose a show time, so the payment goes through, but Altru doesn't connect what program the payment is for. And you're correct, sometimes GL mapping issues can cause this problem. This article can help with that: https://www.blackbaud.com/files/support/guides/altruac/GLMappingErrors.html.

Hope this helps!