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Query/export folder sort keeps resetting

Kathryn Torrey

Since RE recently updated, I've been having trouble keeping my queries and exports listed in my preferred sorted order (Last Run). For example, each time I log into RE and go into a query folder all the queries are randomly listed. If I re-sort by last run, it only stays that way while i'm in the folder. As soon as I leave the folder, and go back the sort is gone. Does anyone know if there is a setting to keep things sorted permanently? I've never had this problem with RE and I've worked in it for over 7 years.

Thanks in advance!

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Comments

Larry Wheeler

I have the same issue. I was going to put in a case ticket for it, except I think BB is still "updating" and they warned the reset of preferences and such could occur often. Who knows? Communication from Blackbaud is virtually non-existent. We lost access to our PostOmatic folders after some recent update and were unable to post gifts for a few days. Suddenly, we had access again and there was no notification sent to us.

I'll keep an eye on this thread, just in case

Jan Brand

I had the same issue. In the columns option, I clicked reset back to system defaults and setup the columns and sort again. This fixed the problem. I contacted support and the agent had no clue what I was talking about!

JoAnn Strommen

Been an ongoing issue for many. There have been several related posts:

https://community.blackbaud.com/forums/viewtopic/147/50301?post_id=195124#p195124

https://community.blackbaud.com/forums/viewtopic/143/51205?post_id=199067#p199067

You can see what others have done regarding cases and potential resolution of issue.

Carrie Aranda

I made the column that I wanted to sort by the first column and then sorted by that column. So far, it seems to be working.

Dan Snyder

I just received a notice from BB Support that with the upgrade to Patch 20 this issue has been resolved. So far that seems to be the case.

Larry Wheeler

All of my issues seem to be resolved, but I am still unhappy with Blackbaud. Did you get the notice because you had an open case, Dan Snyder‍ ? I hadn't heard anything.

Thank you for the update!

Dan Snyder

Yes, Larry Wheeler‍, I got a notice because I had an open case.