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How can we encode the topic/campaign of an appeal?

David Wanless

We would like to record on an Appeal record (or possibly a Mailing record), a categorised topic of the appeal – which of our environmental campaigns it relates to. What options do we have?
We are already using Category, 'Report code' and 'Business unit' for other things. As far as I know there are not Attributes on Appeal records.
Is there a way of linking an Appeal or a Mailing to a Campaign record (https://www.blackbaud.com/files/support/howto/coveo/crm/FRCampaigns.html)?
We could try to standardise on some text in the Description field, but that would be messy and error prone.

What other possibilities are there?

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Comments

Lois Smith

There is an appeal attribute category. Once you create an appeal attribute, the tab will show up on the appeal.

Liz Hackett

Hi David,

What Lois Smith‍ said

We set up an Appeal Topic attribute on the Appeal record a year or so back, it works well

Attribute Record Type = Appeal. Then using the code table we can have standard topic options.

David Wanless

Thanks, Liz and Lois.