International Donors

Katy Ritz

How do international donors make a gift if STATE is required on the giving form? 

Molly Walsh

I had this problem and was instructed by Support to create a state called "N/A" — it's annoying because you then need to delete that field during the download to batch process, but it does work around the required field for international donors.

Austen Brown

Hi Katy Ritz‍ - If you know what specific countries your donors reside, you can add those country's state/provinces to the list that appears on OLX forms (Config > Tables).  If this data element is unknown, you may want to think about a general option for international addresses that can be selected by the donor and then removed during gift entry; I recommend you list the general option at the top of the drop-down for ease of use.

Catherine Burns

I know this problem far too well as we have the same issue with the NZ Suburb field and Online Express. No one else seems to understand our addresses - suburbs sometimes and towns/cities always but no states ever. NZ Suburb is required on the Online Express form but not every address in NZ has a suburb (we have some really small towns in New Zealand).


I created _N/A_ the underscores are to make sure it stays at the top of the list, even when the list is sorted.


I have a global update to replace _N/A_ with blank which I run before big mailings in case an _N/A_ has not been corrected by the person importing the payments. This is one of my biggest complaints about Online Express forms. I am not holding my breath that it will be fixed in NXT donation forms.


If you do not want to mess up your State table with international states you might want a "_International Address_" option instead of N/A because if they have a state but can't enter it then it would be frustrating. Can you add an instruction to put International addresses in the address lines instead?