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Size of file for student submissions

sara white

Lately when my students turn in their work via Blackbaud, the images are huge.

I can't even see the whole paper or image in my screen. The only way I can is by clicking on the annotate feature.

THis has never been an issue before.

Has a setting been changed?

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Comments

Elizabeth Perron

Hi sara white‍

I noticed a peer hasn't answered your question and it appears to be product specific in nature.

If you haven't opened a support ticket yet, I encourage you to do so.(On the top right of this page's main navigation Hover over Help >Click Customer Support)

Please let me know if this is helpful or if you need something else!

In harmony and inclusion,

Elizabeth

Blackbaud Community Team
https://community.blackbaud.com/community-managers

Kathy Hannon

I have a teacher reporting the same issue - it tends to be .jpeg files, .pdf's render like they should. She noticed this after the holiday break. I thought it was a browser/device issue but I am thinking it is now more widespread