Finding Release Notes or What's New

Brian Hoyt

In case like me you can't find it here is the link https://webfiles.blackbaud.com/files/support/helpfiles/education/k12/panel/content/bb-k12-new.html . Could someone at BB help Google / Bing find this page. If you go and search for Blackbaud K-12 Release notes you get stuff from 2015 / 2017. If you search for Blackbaud Education Management Release Notes you get a link to grantmaking? Maybe work some SEO magic so we can find the content. Even if you go to BB Knowledge Base and search for those terms you can't find it?

Bryan Lorenzo

You can also subscribe using this link to get the weekly release updates.

https://forms.office.com/Pages/ResponsePage.aspx?id=yD_6MWcNAEuPWjqaacKBuEwUuVwjEDFDvgWbr7ocyaFUNjVDV0I1QjdDMVZHRlhEMTRTOVg2SUQzMy4u

Brian Hoyt

Thanks, how did you find out about this mysterious page? Seems odd they are using Microsoft Forms to manage email lists.

Bryan Lorenzo

In the following blog post “PSA: Get Notified With Every New Education Management Release!”

https://community.blackbaud.com/blogs/17/7054

Bryna Gleich

You may want to bookmark https://webfiles.blackbaud.com/files/support/helpfiles/education/k12/full-help/content/home.html


It includes or links to:

• Online help topics
• What's New (release letters)
• Videos
• Tutorials
• Recent blog posts (from the the user community Tips and Tricks blog)
• Blackbaud University
• User community forum (which includes the Tips and Tricks blog, remember to subscribe and be notified whenever a new post is published, the subscribe button is in the upper right of the Tips and Tricks blog)
• Blog (this one is more public facing and thus has different content than the blog in the user community)
• Podcasts
• Knowledgebase
• Case central
• Chat with support
• SKY API
• "Legacy" ON API

(Some of the links are down in the footer at the the bottom of this help center.)

Bryna Gleich

Brian Hoyt:

In case like me you can't find it here is the link https://webfiles.blackbaud.com/files/support/helpfiles/education/k12/panel/content/bb-k12-new.html . Could someone at BB help Google / Bing find this page. If you go and search for Blackbaud K-12 Release notes you get stuff from 2015 / 2017. If you search for Blackbaud Education Management Release Notes you get a link to grantmaking? Maybe work some SEO magic so we can find the content. Even if you go to BB Knowledge Base and search for those terms you can't find it?

Thank you for the specific feedback. Our technical writers are taking at look at these to see how much "magic" we can work. For example, I think I know what folder of older content you may be hitting, so we'll make a change to hopefully improve that one.