Enrollment management lets families say they don't already have a tuition management account and it allows them to create a new Smart family account

Judy Baccile
Judy Baccile New Member
Fourth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Enrollment Management System™
Enrollment management lets families say they don't already have a tuition management account and it allows them to create a new Smart family account. Enrollment management then allows families to proceed to complete their enrollment and submit their deposit. Tuition Management does not have any flags, warnings, error messages that alert families they already have an enrollment management account. I an concerned about data integrity and data security with the system. Is enrollment management only concerned about taking the family's payment?


Our Finance Office is already short staffed and over worked and now we have to request a report a enrollment management, we have to analyze the data, find the errors and manually correct on a family by family basis. This is extremely tedious, frustrating, time consuming and alarming!


Comments

  • Sarah Bienvenue
    Sarah Bienvenue New Member
    Ninth Anniversary Kudos 3 Name Dropper Participant

    Hi Judy, the integration will ask a first time user if they have a Smart account because the link between systems has not yet been made. We do preform a duplicate check and prompt the user more than once in an effort to have them use their existing account if they have one, but because some users truly are new to the system, we give them a choice to set up a new account. The good news is, that this will only happen once, once we make the connection ( or create a new account) we will always recognize that person and they will not be prompted again.

    thank you,

    Sarah

  • Judy Baccile
    Judy Baccile New Member
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1
    Sarah,


    I have attached a full page of directions we sent to our families on how to complete the re enrollment process. We were compelled to write a full page of steps because the re enrollment contract was very non user friendly and confusing. We told the parents to click yes, you already have an account. Over 30 families clicked no and the re enrollment process did not stop them even though they already had a username and password. This is unacceptable. Your system should have flags, warnings, banners stating you are already in the system. Your system should stop the family from going any further. However your system does not and it allows families to create a new account. That is a huge flaw with your process. We spend more time doing work arounds. We are short staffed and don't have time. Please fix this problem.


    Judy Baccile

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