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Hard and Soft Bounces

Danyelle Vernon

How can you identify hard and soft bounces emails in Raiser's Edge NXT? Our university would like to know how to determine the difference between the bounces. This way we can remove the hard bounce emails in the database view by marking the email bad. I'm just wondering how does other NXT users determine what's a hard bounce and soft bounce email.

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Comments

Ray Bergman

Hi Danyelle,

Moving this topic to RE NXT community for better visibility for the topic.

Caroline Martien

AGREED! I just posted a response to a similar email. The only way I see is to go by the emails sent, look at the email detail in each constituent record to see if the bounce is hard or soft and what the reason is. I don't see any way to export or query on this information.

We also used to be able to export this information from our old system.

Austen Brown

I was recently told that a filter on email response is coming to Constituent Lists, but no timeline on when that is happening. Until then, as Caroline Martien‍ has said, you will have to look at the email detail on the constituent level to see hard vs soft bounce information.

Danyelle Vernon

Thank you everyone for your feedback.