Please update article about Connect RE to reflect changes to ON API

Brian Hoyt
Brian Hoyt
Tenth Anniversary Kudos 5 Name Dropper Participant
in Blackbaud K–12 Education Solutions™ General Discussions

Today we contaced RE support about issues with Connect RE. They sent us to Error: Oops! Can't Connect to the ON products - when accessing Connect Raiser's Edge (blackbaud.com) then I contacted K-12 EMS support and they sent us to How do I transition my ON API account to a key/secret authentication method? (blackbaud.com) which links to What URL and credentials do I use when setting up Connect RE in Raiser's Edge? (blackbaud.com). The first article desperately needs to be updated to talk about last article. Also was a notification sent to Connect RE users about updating credentials and instructions? I got it for other integrations but not Connect RE.

Comments

  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant

    Hi @Brian Hoyt,

    Thank you for the links and advice. I will reach out to my Blackbaud peers to find the owners of these resources. It may take a bit. I'll private message you as it progresses.

    In harmony,

    Elizabeth

    Blackbaud Community Team

  • Bryna Gleich
    Bryna Gleich Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Hi Brian,

    I just returned from maternity leave and am making some changes this week in the main online help. You'll see any changes here first:

    These come from the online-in-product help. They already mention the changes, but I'll make a few tweaks now that the changes are in full effect (as opposed to being “upcoming”).

    I'll touch base with customer support for the Knowledgebase articles you linked.

    Thank you,

    Bryna

Categories