Today we contaced RE support about issues with Connect RE. They sent us to Error: Oops! Can't Connect to the ON products - when accessing Connect Raiser's Edge (blackbaud.com) then I contacted K-12 EMS support and they sent us to How do I transition my ON API account to a key/secret authentication method? (blackbaud.com) which links to What URL and credentials do I use when setting up Connect RE in Raiser's Edge? (blackbaud.com). The first article desperately needs to be updated to talk about last article. Also was a notification sent to Connect RE users about updating credentials and instructions? I got it for other integrations but not Connect RE.
Hi @Brian Hoyt,
Thank you for the links and advice. I will reach out to my Blackbaud peers to find the owners of these resources. It may take a bit. I'll private message you as it progresses.
In harmony,
Elizabeth
Blackbaud Community Team
Hi Brian,
I just returned from maternity leave and am making some changes this week in the main online help. You'll see any changes here first:
These come from the online-in-product help. They already mention the changes, but I'll make a few tweaks now that the changes are in full effect (as opposed to being “upcoming”).
I'll touch base with customer support for the Knowledgebase articles you linked.
Thank you,
Bryna
