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How to change stop date on recurring gift schedule

Michele Lukowski

I accidentally entered a stop date on a recurring gift schedule that is incorrect, and when I went back to fix it, I can no longer edit that field. It doesn't look editable through mass update either. How do I fix it? eTapestry allowed me to enter a date that was before the last payment had been received. So now the stop date is earlier than the most recent recurring gift date.

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Comments

Heather MacKenzie

Try changing the status back to Active if it's something else.

Michele Lukowski

Where would I do this? I don't see anything on the recurring gift schedule that says whether it is active or not.

Karen Tuecke

How about a new start date??

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Michele Lukowski

"The new start date field allows you to enter a date on which you would like the recurring schedule to begin again. Filling in this date will create a new recurring gift schedule that will start on the date entered in this field. The new recurring gift schedule will copy over all fields from the original schedule."

I don't want to create another recurring gift schedule. I want to fix the error on the one that exists. I entered the wrong date. Now there is a payment that looks like it was entered after the stop date.

Karen Tuecke

@Michele Lukowski I would maybe contact the customer service department. Maybe they can provide more insight.