The most recent content from our members.
I’m trying to create a new Gift Attribute in Raiser's Edge NXT webview to track donations designated for specific equipment. In Control Panel → Tables, the only option I found was to create a new Donor Table, so I created one called “Specified Equipment.” However, I’m unable to assign a category to the table. I expected to…
Has anyone else experienced in the new Gift Batching Grid in Web View that when entering a pledge with multiple installments, the system changes the gift date to the day before the first installment?
We had an issue charging a credit card last week which had me contacting support. The team advised me re: updated SCA requirements and the need to collect the CVV number to process credit card payments in the system, replacing the cardholder’s name. Given that we are unlikely to be the only New Zealand customer affected,…
Am I missing something? I just watched the grid view batch video and there's a feature to add new grid batch under Add drop down menu or under the ellipsis menu for unapproved batches. But when I click on Add drop down I don't see that option nor do I see it for unapproved batches. Is there a place where I can enable it.…
Did a batch of credit cards using the grid, clicked save. Looks like it ran the credit cards as I see them in transaction list in BBMS but there are exceptions on each gift saying "The specified gift origin "BatchGridEntry'is not in a valid JSON format." Can someone help me understand what to fix?
In Database view, we can open a constituent and click on File --> Properties and we get information about who entered or last updated the constituent. Does this information exist in Web View? So far all I see that it shows me is (below), which is not particularly helpful.
Anyone know why one line in the batch is black and not clickable and the rest of the gifts are blue and clickable?
It seems like gifts are only pulling into the online batch area on the disbursement date and not on the gift date - is that how its supposed to be? or is that something that can be changed?
Hi All, I was just wondering if anyone else is experiencing any issues with the grid view gift batches in web view? Our Individual Giving Manager is trying to process our automatic gift batches, adding the appeal and campaign, but it wont let her type anything at all. No drop down box. We also don't seem to get anything…
Since the release of the new Grid Batch View, when I go in to edit and approve unapproved batches from our online donations, I have to configure the columns EVERY single time for EACH batch. This is incredibly frustrating and time-consuming. Batch templates only seem to apply to batches you create, not the automatic…
It looks like you're new here. Sign in or register to get started.