Report Builder - updating tiles with adjusted gifts

I adjusted gifts in database view and waited the 30 minutes and checked and they have also shown as adjusted in webview. However, when opening reports in report builder - the gifts are still with the original fund. Does anyone know how long it takes to get the report builder to sync?

Comments

  • Marie Stark
    Marie Stark Community All-Star
    Tenth Anniversary Kudos 5 December 2025 Monthly Challenge PowerUp Challenge #3 Gift Management

    Here is an article with information about update time.

  • Marie,


    Thanks. I have that. The issue is that the gift updated in webview but the tiles didn't.


    Chris

  • The dashboards/insights go through a bit more steps of recalculating since the data is optimized for reporting. The page Marie linked to has a note that they are on a 2-4 hour refresh.

    Hope that helps.