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Media tab changes- early??!?!

Lisa Johnson

We just started having issues with our database view media tab. The pdf gets uploaded but then we can't view them. Additionally if I open up an old pdf file, I can't double-click it like I used to to open it and read it in full. Is this happening to anyone else?

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Suzi Briscoe

Yes, we are having the same trouble. We can't open our media attachments today.

Dina Rieman

Yes, we noticed this on Friday. Apparently, BB applied Patch 27 on 2/8 which changes how documents can be viewed. You now must download them first to your local drive, then open the doc to view. This was expected as part of the integration changes with Microsoft products. But that was to occur on Feb 28th. But the real surprise is these changes not only apply to Microsoft products, but for all document types – including PDF’s. This was confirmed to me by BB customer service today.

This is a complete departure from Blackbaud’s initial position that only Microsoft products would be affected with the integration change in regards the Media tab.

Here is the link to the KB article.

https://kb.blackbaud.com/knowledgebase/articles/Article/198470

Jennifer Redalen

wow, so nice of them to make viewing a media attachment so difficult!!! Thank you for posting this as we noticed the same thing yesterday.

Linda Gatzow

Thanks for doing the research. Yep, they NEVER mentioned any changes to .pdf files. I did suspect that would be next, but maybe with some warning. Wow, this is the worst transition I've ever experienced with any software provider I've worked with the past 20 years.

Becky Jones

I just voted on an idea to switch this feature back. Go to the idea page and seach for media. You'll find it. If enough people vote for it, maybe they'll fix what a mess they created.

JoAnn Strommen

I wish the idea bank had the power to make those changes.

Had seen the posts about this come through but encountered the problem today and other staff today too.,

Tracy Forkin

I was confused because PDFs were not mentioned (someone else said this, so I am glad I am not misunderstanding). What I find interesting is it will preview when adding as new, but that's it. Viewing media in NXT is a nightmare. The description doesn't crossover to NXT, so I need to toggle back and forth. I am so frustrated by these surprises.

Kylee Hamilton

This discussion makes me feel much better, I searched through all communications to find where PDF's would be affected by these changes and could find nothing!

We are considering making the move to NXT and have been assured that all PDF media files will be accessible. Does anyone know the accuracy of this?

Lisa Johnson

We also use NXT and so far, no issues there with adding and viewing PDF's