Error Message Image Concern

Lily Barger

Good morning, a member of our development leadership team brought the following concern up and asked that we share it with Blackbaud:

“It perhaps seems inappropriate for Blackbaud to use an image of anyone or anything being beat up to indicate that their system is down. I thought I might bring this to your attention to bring up with our partners. Perhaps they can choose a less triggering image?”

Sharing this in the idea bank for Blackbaud's consideration. Thank you.

Crystal Bruce

@Lily Barger Thank you for bringing this to our attention. I’ve flagged this up to the team and we are looking at options to replace the image. We value our members feedback!

Crystal Bruce

@Lily Barger Hello! Can you tell us where you saw this message? That will help us track it down! It's an old image that needs to be removed.

Darlene LeVielle

@Crystal Bruce I just saw that image this morning when signing into BB account; this error image occurred and then I left the browser and went back in and successfully logged in. I have definitely seen this prior to this morning as well. It seems all BB ‘sign - in’ scripts/logic can be searched in to locate all image files.

Lily Barger

@Crystal Bruce
Thank you!