Email notification received after donating through webview form

Olivia Leaman

Does anyone else have the issue that when someone donates through the WebView form, the email the organization (us) receives as the notification does not state the person who donated or any info they provided? It only displays the amount they donated. Is there a way to change that?

Ray Bergman

@Olivia Leaman - was there a particular Blackbaud product / solution that you were referring to this occurring in?

Olivia Leaman

@Ray Bergman this is in RENXT

Ray Bergman

@Olivia Leaman - I'll go ahead and move the topic then since it was originally posted in the Organizational Best Practices community.

Jerry Infausto

@Olivia Leaman
They said they took away the extra information, ie who gave, because of security issues. It does make life more difficult because you now have to log into your BB solution to find out who gave.