Anyone get that email letting us know they'd go ahead and opt ALL of our BBMS donation forms into their new “complete cover” donation transaction scheme on Sept 19?
From what I understand, “Complete Cover” means that BB waives transaction fees and then directly asks our donors for some kind of undisclosed fee amount that is also not editable. The donors can choose to add that fee or not, but then will get a message that they have also given to BB! Just an FYI if you only skimmed the email like I did the first time!
Why is your organization receiving this email?
Your organization uses Raiser’s Edge NXT forms. To make this change as easy as possible, we will auto-enable Complete Cover for all your live donation forms next week so you can take immediate advantage of lower costs. If you prefer to leverage donor cover (or to turn off both cover options), read below how you can maintain full control of your forms.
Why does the Complete Cover checkout message mention Blackbaud?
Your supporter is a consumer. We must comply with consumer disclosure laws in the Checkout experience. The messaging must be clear and explicit about where this extra portion goes and, therefore, is not configurable. You will therefore see Blackbaud’s name clearly stated in the checkout message. However, we understand that the supporter is making a payment first and foremost to your organization and that is why the message is stated from your point of view (“in your voice”).
