Sent Email Stuck "In Flight"

Adam Hampton

I have an email that was sent 22 hours ago that is still showing a status of “In Flight” and not providing any analysis feedback. I have gotten confirmation from at least one recipient on the email list that they have received the email, so I know that it has gone through. It just does not seem to be updating the status to “Success” and providing me a list of recipients/bounces/etc.

Has anyone been having similar issues recently or know of anything that can be done to refresh or update the status?

Elizabeth Johnson

@Adam Hampton This happened to me just last week. I didn't have time to reach out to support. It was probably more like 15 hours it was stuck “In Flight” It was an email to a few people that had been missed in the first round because we didn't have their email addresses. There were only 6 people in the list it was sent to.

I wasn't too worried as I always include myself in every email we send out. This serves a few purposes. I know when it has actually been sent and I can log it as an action on our organizations record for reference of what we have sent out and when. Super easy with the Blackbaud for Gmail add-on.

Janessa Ward

@Adam Hampton I am having the same problem right now for the first time. I sent my email almost 24hrs ago but still says “In Flight”.

Spring Velazquez

@Adam Hampton and everyone else having this issue - I would highly recommend you open a ticket with support and then escalate the ticket. I did that because I have our monthly newsletter stuck in flight since Thursday and was told the same thing. However, it's also impacting email acknowledgement to our NXT donations and I know for a fact it wasn't sent because I didn't receive a single bounce back or out of office notification (which I receive personally) and when I tested the donation email (by making one myself) I received instant notice from my back but still haven't received the email acknowledgement (I made the donation Friday) and it took about 3 hours for it to even show up in Gift Management.

This is a larger problem than I think the engineers are willing to admit but it needs to be resolved ASAP

Nyree Henderson

@Spring Velazquez
I agree. I don't believe our email (sent one week ago) has been received by our audience. We have received no donations and also no automated replies eg; ‘this person no longer works here’ or ‘I am on annual leave’. The audience was 22,000 so to get no replies is highly unlikely. We logged a case and have been told by the support worker that our email was sent, but 3 days ago I asked for this to be checked again and explained the issue above - I have received no reply to my question. By the way, we are hosted on the Australian server in Sydney.