"Recent Error " on Online Express

Suzanne Berry
Suzanne Berry
Sixth Anniversary
in Raiser's Edge NXT Discussions

We have a “recent error” message on one of our event forms on Online Express. It states “Object reference not set to an instance of an object - Form not delivered”. Our IT team does not know how to fix this and Blackbaud is not answering chat. Any ideas on how to fix this or make it go away?

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  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 August 2026 Monthly Challenge: Preparing for bbcon 2026 bbcon Attendee Badge

    @Suzanne Berry - I recommend you take a look at KB Article 104764, if you haven't already. If you continue to get this error and are unable to resolve the issue loop your BB Account Rep and Customer Success Manager into the conversation - make sure to include the Case Number from your recent conversation with Support; they should be able to help escalate the case.

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