Reports Not Loading?

Jess Munroe
Jess Munroe
Eighth Anniversary Kudos 2 Name Dropper Participant
in Blackbaud Altru® General Discussions

Is anyone else having problems with sales reports today? We regularly use the Event Attendance and general Sales report at our organization and are receiving the following message: “The report could not be loaded. The report server cannot open a connection to the report server database. A connection to the database is required for all requests and processing. (rsReportServerDatabaseUnavailable).”

Comments

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 December 2025 Monthly Challenge First Reply

    @Jess Munroe Hi Jess! Sorry to read that you are experiencing this issue. It's been 24 hours since you posted and no responses, I'd recommend you reach out to Blackbaud support if you are still experiencing this issue. Thanks!

  • Jess Munroe
    Jess Munroe
    Eighth Anniversary Kudos 2 Name Dropper Participant

    @Crystal Bruce thank you Crystal! Looks like it was a temporary issue; those reports were only down for a couple of hours - weird fluke! Thanks again. :)

Categories