Email alert error

Lynn Williams

Looking for an error resolution… I have set up and tested email alerts which are working properly. However, after successfully running the process once, I received an error in a subsequent process that states the email body it too big. Short of minimizing the content, does anyone know how to resolve this issue?

Allen Roth

@Lynn Williams You need to increase the value for “CUSTOMALERTMESSAGESIZE” in the INSTALLATIONINFO table. For example:

UPDATE installationinfo SET customalertmessagesize = 100;

will increase the allowed message size to 100. If that 100 is KB or not is debatable.

Lynn Williams

Thanks @Allen Roth. When I set up and test the process, it allows the volume of content. It only produces the error after subsequent attempts.