Tableau Failing to Connect to ODATA Sources from Altru

Peter Hedman
Peter Hedman
Second Anniversary Participant Loyalty Badge
in Blackbaud Altru® General Discussions

Hello,

I am wondering if anyone else who uses Tableau to consume Altru ODATA endpoints has experienced this issue:

* Tableau fails to extract data from an Altru Blackbaud location, failing with the following error:


Unable to complete action

Unable to connect to the server. Check that the server is running and that you have access privileges to the requested database.

Error Code: 7C19CF64

Illegal character in path at index 5: Query Results

Unable to create extract

This error seems to affect Tableau Cloud (Tableau Online), Tableau Desktop 2023.2 and Tableau Bridge 2023.2.

As a result of this error, many of our organizations business processes that relay on Tableau Cloud are broken.

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Comments

  • B.J. Morgan
    B.J. Morgan
    Ninth Anniversary Kudos 1 Name Dropper Participant

    @Peter Hedman We have been having this issue since Tableau Desktop ver 2023.1 and beyond. We are still using a copy of Tableau Desktop 2022.

    An error occurred while communicating with the OData data source 'ODataQuery.ashx'

    Illegal character in path at index 5: Query Results

    Unable to create extract.

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