Notifications Not Going Out to Staff

Bobby Steurer

Has anyone else experienced an issue where emails listed to receive notifications from a form just suddenly stop receiving them? It's happened on a couple occasions at my org, and I've not been able to determine why (granted, I've not spent a ton of time on it, either). Removing, and then copying/pasting the email back in seems to do the trick for a fix. They're not going to spam/junk. I don't believe it's a firewall issue either, because some staff still get them. Just wondering!

Carrie Phipps

@Bobby Steurer
We have also had this issue pop up. Did you have any problems with email receipts going out to your donors as well?

Karen Diener

My first thought is that this is related to the SPF settings that needed to be changed. Emails went out to all organizations, and there was a community discussion about it as well.

Did you follow the instructions in the email resource center from Blackbaud?

I would recommend checking that issue first.

Karen

Bobby Steurer

@Karen Diener I'm also thinking the same, but it seems like many of them stopped receiving the emails around the same time (Sept. 19, oddly). I'll have to wait until the IT ticket gets solved, but the SFP thing is my first hope.

Bobby Steurer

@Carrie Phipps I've not had that issue yet (that I know of). We only use email receipts for one-offs, and I've not heard any complaints yet. That said, maybe they're still waiting and just haven't called us.